Are cars checked before purchasing ? Yes. We make every effort to avoid buying cars that don't look great or have problems. Are cars checked before they are shipped ? Yes. After a car is purchased and they come into the garage they are stringently checked, paying special attention to engine, gearbox, electrics, wiper rubbers, brake's, belts, hoses and radiator. Engine Oil is changed.   Generally this check is enough - but on customers request more can be done, but will be charged extra for. Can I cancel a car after confirming it ? Yes - but PLEASE don't do it, think seriously before confirming. Cars bought in to order and then cancelled are subject to a 15% cancellation fee. What do I do if my car arrives with a problem ? We do all possible to ensure a problem car is not purchased - your problems become our problems, if you have a genuine claim, and pictures or paperwork  to cover your claim can be provided, we will do what we can to satisfy you. Are cars cleaned before they leave ? Yes. Before cars leave they are cleaned inside and out, a protective coating of   wax is applied so all you need to do after getting your car is clean off   protective wax coating and drive ! Will my car arrive with good tyres ? Yes. Will my car arrive with a spare wheel and tool kit ? Yes. But occasionally tool kits are stolen while car is in transit.   Will my car arrive with a good battery ? Cars leave with good batteries, however due to time spent in transit they sometimes are "Dead" on arrival - usually a re-charge is enough to get them going again. New batteries purchased buyers side are not covered by P.E.S. Will my car arrive with a stereo system ? Not all cars are purchased with a stereo kit, at the very minimum cars will be shipped with at least a radio and a cassette player CD players are sometimes possible to fit but not always, new can be fitted but at extra cost - new stereo units can be very expensive. All effort is made to ensure stereo systems work before sending and unfortunately non working units are not covered by us. Please note however the incidence of non-working stereo's is extremely few, but for radios,  local frequencies are likely to differ from Japanese frequencies. Is the car likely to have damage ? No. However as they are used cars they may have light scratches and scuffs - these where possible are re-painted, if the car has very visible scratches or marks it will be stated on our website car information, and extra pictures will be sent on request. Are crash repaired cars purchased ? Yes - but it will be stated on website that they have been repaired and an extra complete report will be available on request. Are cars shipped before payment ? No. Can I pay using Credit Card, Letter of Credit or Cheque ? Sorry - No. Bank to bank telegraphic transfer only. When should I pay ? As soon as possible - to ensure speedy processing. When is paperwork sent ? As soon as we receive the BL from shipping company, paperwork will be sent by courier.  (Provided  outstanding balances have been paid in full) What if the car I want is not in stock ? Cars not in stock can be purchased on your behalf provided deposit is paid - ask for extra details. Do you supply drivers manuals in English ? Unfortunately they cannot be supplied in languages except Japanese. If I need parts at a later date will you supply them ? Yes. New parts will be supplied and charged for.  Freighting of parts to be covered by buyer. Can you supply containers of used parts & crashed cars ? No.  But following Company can E Mail: sales@nile-united.co.jp   URL:  http://www.nile-united.co.jp How long will it take you to ship my car ? This depends on shipping schedule and whether car is presently in stock. Please ask for extra information if required. What does F.O.B. mean ? This means the car is shipped without freight or insurance costs paid (Not possible for most ports) What does C.I.F. mean ? Means car is shipped with freight and insurance costs paid this side. Need more information ? Please Ask !   mike@pes-export.com